Foundations of ITIL® V3

Download or Read eBook Foundations of ITIL® V3 PDF written by Arjen de Jong and published by Van Haren. This book was released on 2007-09-09 with total page 381 pages. Available in PDF, EPUB and Kindle.
Foundations of ITIL® V3
Author :
Publisher : Van Haren
Total Pages : 381
Release :
ISBN-10 : 9789087539160
ISBN-13 : 9087539169
Rating : 4/5 (60 Downloads)

Book Synopsis Foundations of ITIL® V3 by : Arjen de Jong

Book excerpt: Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:


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