"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne

A new ""how-to"" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should foll