Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies unders

Experience Design 1.1 is the update to the seminal book Experience Design 1, published in 2001. This update expands the text in the descriptive chapters and add

In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulti

Agile development methodologies may have started life in IT, but their widespread and continuing adoption means there are many practitioners outside of IT--incl

The Black Experience in Design spotlights teaching practices, research, stories, and conversations from a Black/African diasporic lens. Excluded from traditiona