Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolve

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portabl