Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book r

Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inv

In no industry is the concept of quality more essential than it is in healthcare, which is why the lean quality principles learned through the example of the To

The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Sh