The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, a

What you need to know about your customers Now more than ever, every interaction you have with customers iscritical. Customers today have unlimited information

Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated

"The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line.

An expert offers a set of rules that will help managers achieve dramatic improvements in operations performance. In recent years, management gurus have urged bu