Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of

This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Le

The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three cap

A 'Quick Reference' Guide to many 'people' aspects of Operations Management in general and 'Lean Management' in particular.

This extensively revised edition features sections on the philosophy of Lean, value and waste, transformation frameworks, deployment, and other relevant topics.