The Seven Pillars of Customer Success

Download or Read eBook The Seven Pillars of Customer Success PDF written by Wayne McCulloch and published by Lioncrest Publishing. This book was released on 2021-04-27 with total page 344 pages. Available in PDF, EPUB and Kindle.
The Seven Pillars of Customer Success
Author :
Publisher : Lioncrest Publishing
Total Pages : 344
Release :
ISBN-10 : 1544516606
ISBN-13 : 9781544516608
Rating : 4/5 (06 Downloads)

Book Synopsis The Seven Pillars of Customer Success by : Wayne McCulloch

Book excerpt: As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.


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